Team WM believes in delivering the best customer service and would like to give you the best experience while shopping with us.
Here at Wispy Martini we do not offer any refunds however, we do offer exchange and returns in the form of credit. Please view our Returns and Exchange policy below:-
Return Policy on full priced garments
– The return and exchange are only accepted through the “return of goods form” available on our site. For any returns or exchange the consumer must fill out this form and email it to [email protected](send the original with the product)
-The consumer has 7 BUSINESS DAYS to return the product from the date he/she/they received the product.
The consumer must ensure that while returning the product/s all the tags should be attached and the product should be in the same condition as delivered. NO USED OR TAMPERED PRODUCTS WILL BE TAKEN BACK.
-The products should be accompanied with the bill of purchase which clearly mentions the ORDER NUMBER. This bill should be generated by the Wispy Martini Team ONLY.
-The package will be subjected to scrutiny once returned to the following address:
113-136, New Friends Colony,
Jankipuram Extension, Sector 6,
Behind Delhi Public School,
Lucknow, Uttar Pradesh
WE DON’T PROVIDE REVERSE COURIER PICK UP SERVICE.
Steps for exchange for garment bought on full-price:
- For exchange please drop us an email with the return goods form attached to [email protected]. Please mention the Order No. in the subject of e-mail.
- Credit will only be approved and provided once the product has received and scrutinized by us.
- Once approved, we shall send you the address to courier it back to us.
WM team will give you a call/ e-mail once we receive the courier and confirm the size/style change.
- The exchanged piece will be couriered back to your address with no additional courier charges.
Products bought on Discount:
- Any product that has been bought on promotional offers or any discounted item/s CANNOT be returned or refunded. We advise to refer, our size guide for better tailor fit.
Modification of Terms and conditions of Exchanges and Returns policy:
- wispymartini.com may at any time modify the User Agreement without any prior notification.
If you have any queries regarding the return and exchange policy please e-mail us at [email protected]